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Set out the hygiene and hidden factors of outsourcing that organisations must pay attention to, to avoid the disappointment of outsourcing failing to meet expectations.
IT outsourcing contracts nearly always fail to meet expectations, it’s a fact! I've made it my business to find out why
Despite its global persistence, the repeated failure of technology outsourcing to deliver the expected results presents a significant problem for organisations1 for approximately 50% of businesses using outsourcing realise ‘poor’ outcomes2.
