PERFORMANCE MANAGEMENT

PERFORMANCE MANAGEMENT & BENCHMARKING

Ensuring you continue to get the best value and outcomes from your technology products and services during the life of the contract is important, especially where there is a gap between your expectations and actual performance outcomes of the services and products. 

Our Supplier Performance Management & Step-up services are designed to help our clients revisit, optimize supplier performance and improve contract outcomes. We work closely with our clients to evaluate supplier performance, identify areas for improvement, and develop strategies to step up supplier performance.

Our Supplier Performance Management & Step-up services include contract assessment, performance evaluation, issue resolution, negotiation and performance improvement strategies.

Benchmarking is a specific exercise we offer to help you understand the value you are getting from your contract compared to the market in price, services and contractual terms.  This can either be a formal exercise in collaboration with your suppliers, or a reference exercise to help you plan your future sourcing strategy.