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Set out the hygiene and hidden factors of outsourcing that organisations must pay attention to, to avoid the disappointment of outsourcing failing to meet expectations.
IT outsourcing contracts nearly always fail to meet expectations, it’s a fact! I've made it my business to find out why
Despite its global persistence, the repeated failure of technology outsourcing to deliver the expected results presents a significant problem for organisations for approximately 50% of businesses using outsourcing realise ‘poor’ outcomes.
It never ceases to amaze me how many organisations fail to recognise the importance of the Service Integration and Management model in their organisation when procuring new technology services and products. And sometimes it amazes me even more that organisations don’t have an effective SIAM model and operation.
