SERVICE INTEGRATION

CONTRACT PERFORMANCE AND HYPERCARE

After a contract has been signed and the project or service goes live, it is critical to monitor performance and ensure that the services and products are being implemented as intended and you are realising the outcomes expected. 

Our contract hypercare services are designed to help our clients manage the post-contract signing phase effectively, this is the most difficult time to work with your new suppliers, stakes are highest while the relationship is still new.

We work closely with our clients to identify contract performance indicators, establish monitoring and governance processes, and manage issues and risks that arise during the hypercare phase. Our Contract Hypercare services include governance, performance monitoring, issue resolution, and risk management.